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Student Handbook: Essential Policies & Guidelines
Welcome
Welcome to our English language school! We're delighted to have you join our diverse international community. This comprehensive handbook outlines the key policies and expectations for international students on F-1 visas as you embark on your educational journey with us.
Purpose of the Handbook
Please review these guidelines carefully as they are designed to ensure your academic success while maintaining your legal status in the United States. This handbook serves as your go-to resource for navigating both academic requirements and cultural adjustments during your time with us.
What's Inside
The following sections cover essential information including attendance requirements, academic calendar, class schedules, code of conduct expectations, student rights and responsibilities, procedures for addressing concerns, health insurance information, financial policies, vacation options, and appropriate attire for the school environment. You'll also find helpful answers to frequently asked questions from international students.

by Antares Metrowest

Empowering Success Through Exceptional Education
At Antares Metrowest, we deliver exceptional education paired with transformative learning experiences that foster growth and confidence in every student.
Education transcends academics—it encompasses the development of the whole person. Our approach recognizes each student's unique aspirations, equipping them with the tools to unlock their full potential. Whether you're pursuing academic excellence, personal growth, or career advancement, our supportive environment provides the resources and guidance essential for your success.
Students form the heart of our community, and their achievements drive our mission. We cultivate an environment of joy, pride, and inclusivity where every individual feels valued and motivated to contribute to our dynamic school family. Antares Metrowest isn't just an educational institution—it's where ambitions take root and futures flourish with purpose and support.
Location and Facilities
Our Facilities Include:
  • Modern classrooms equipped with the latest technology
  • Computer labs
  • Student lounge and study areas
  • Check our facilities here
Office Hours:
Our administrative offices are open Monday through Thursday from 9:00 AM to 10:00 PM, Fridays from 9:00 AM to 2:00 PM, and Saturdays from 9:00 AM to 6:00 PM.
For detailed contact information or to schedule an appointment, please visit our front desk or call the main office line (407) 421 0417
Living in the U.S. - Orlando, Florida
As an F-1 student, adjusting to life in Orlando offers exciting opportunities and new experiences. This guide will help you navigate your new home while maintaining your legal status.
Cultural Adjustment Tips
  • Expect a period of adjustment known as "culture shock" - it's completely normal
  • Orlando's diverse population includes large Hispanic, Caribbean, and international communities
  • Floridians often use a friendly, informal communication style
  • Tipping is customary (15-20%) in restaurants, for taxi drivers, and various services
  • Join the school's cultural exchange events to meet Americans and other international students
Orlando Local Resources
  • Transportation: LYNX bus system ($2 per ride), SunRail commuter train, Uber/Lyft (popular rideshare options)
  • Banking: Bank of America, Chase, and Wells Fargo have multiple branches with international student services
  • Groceries: Publix, Walmart, Aldi, and international markets like Bravo and Fancy Fruit
  • Housing: MetroWest, Conway, and UCF areas offer affordable apartments for students
  • Hotels in MetroWest: Ramada by Wyndham, Extended Stay America, Residence Inn by Marriott, and Staybridge Suites offer accommodations for visiting family or temporary stays
  • Healthcare: AdventHealth and Orlando Health facilities accept international insurance
  • Entertainment: Student discounts available at theme parks, museums, and local attractions
Legal Reminders for F-1 Students
  • Maintain full-time enrollment to preserve your F-1 status
  • Florida driver's license requires your passport, I-20, I-94, and proof of address
  • Always carry your immigration documents when traveling within the U.S.
  • Employment is restricted - consult with the DSO before accepting any work
  • Report address changes to school and USCIS within 10 days of moving
  • Florida's drinking age is 21 - violations can impact your immigration status
  • Hurricane preparedness is essential - familiarize yourself with emergency procedures
Our team of Ambassadors are available to help you navigate any challenges during your time in Orlando. Schedule an appointment with our office for personalized assistance with housing, transportation, or cultural adjustment concerns.
Attendance & Participation Policy
Attendance Requirements for F-1 Visa Holders
Maintaining proper attendance is crucial for F-1 visa holders. All international students must maintain a minimum monthly attendance rate of 75% to remain in status with immigration authorities. This requirement applies consistently across all program schedules, though the specific number of allowable absences varies by program type.
Allowable Absences by Program Type
For students attending classes four days per week, a maximum of 4 absences per month is permitted. Students in two-day-per-week programs are allowed a maximum of 2 absences monthly. Exceeding these limits may jeopardize your immigration status and ability to continue your studies in the United States.
Tardiness Policy
Punctuality is considered an essential professional skill. Three instances of tardiness will be counted as one full absence in our attendance records. Students arriving more than 30 minutes late or departing early may be marked tardy at the instructor's discretion.
Attendance Tracking
All absences must be tracked in the school's student management system on a weekly basis. This consistent documentation ensures compliance with SEVIS reporting requirements for F-1 students.
Consequences
Failure to maintain adequate attendance will trigger a progressive disciplinary process beginning with warnings, followed by probation, and potentially culminating in SEVIS termination if attendance issues persist.
Excused Absences and Classroom Participation
Students experiencing health or transportation challenges must promptly inform the school administration. Excused absences, which require valid documentation (such as doctor's notes or evidence of transportation disruptions), do not count against the attendance calculation. Additionally, non-participation during class time, including sleeping, may be recorded as tardiness at the instructor's discretion.
Remember: Maintaining attendance isn't just a school policy—it's a federal requirement for keeping your F-1 visa status valid. Communicate proactively with staff about any attendance challenges.
Academic Calendar
Our academic year is divided into four terms, each consisting of 12 weeks organized into three 4-week sessions. This structure provides focused learning periods with natural breaks for review and reflection.
Winter Term (12 weeks)
  • Session 1
  • Session 2
  • Session 3
Spring Term (12 weeks)
  • Session 1
  • Session 2
  • Session 3
Summer Term (12 weeks)
  • Session 1
  • Session 2
  • Session 3
Fall Term (12 weeks)
  • Session 1
  • Session 2
  • Session 3
Students should consult the detailed calendar for specific dates, including holidays, exam periods, and registration deadlines.
Class Schedule
We offer flexible schedule options to meet your needs. All options total 18 hours per week.
All programs offer the same weekly schedule of 18 hours, allowing you to choose the format that best fits your routine.
Code of Conduct
Our language school is committed to fostering a respectful, inclusive, and productive learning environment. All students, regardless of background or nationality, are expected to adhere to specific behavioral standards that support effective language acquisition and cultural exchange. The following code of conduct outlines our expectations for appropriate behavior within our academic community.
Our Educational Philosophy
At the heart of our code of conduct is mutual respect and a commitment to creating an optimal learning environment. All students must maintain professional decorum in all school-related activities and interactions.
Behavioral Expectations
Required Behaviors
  • Treat all staff members and fellow students with courtesy and respect at all times
  • Participate actively in classroom discussions and activities
  • Remain attentive during instructional periods
  • Use English as the primary language during class time to maximize immersion
  • Complete assignments with academic integrity
  • Arrive prepared with necessary materials for each class
Prohibited Behaviors
  • Disruptive behavior that interferes with teaching or learning
  • Using mobile phones or other electronic devices during instruction without permission
  • Engaging in side conversations in native languages during English instruction
  • Cheating, plagiarism, or any form of academic dishonesty
  • Disrespectful communication with staff or peers
  • Harassment or discrimination of any kind
Enforcement and Consequences
Violations of the code of conduct will be addressed through a progressive disciplinary process designed to correct behavior while providing appropriate support. The specific consequences depend on the severity and frequency of infractions:
Verbal Warning
Initial minor infractions result in a private conversation with instructor or administrator
Written Warning
Repeated or more serious violations lead to formal documentation
Probation
Continued misconduct results in probationary status with specific improvement requirements
Expulsion
Severe violations or failure to improve while on probation may result in dismissal
Administrative Discretion
The school administration reserves the right to accelerate this process for serious infractions such as harassment, threats, or illegal activities. All disciplinary actions are documented in the student's record and, when relevant to visa status, may be reported to appropriate immigration authorities.
Student Rights and Responsibilities
All students at our institution are entitled to certain fundamental rights while also being expected to fulfill specific responsibilities. Understanding these rights and responsibilities is essential for creating a respectful and productive educational environment.
Equal Treatment
Every student has the right to equal treatment regardless of race, color, nationality, religion, age, gender, sexual orientation, or disability. The institution is committed to providing an inclusive environment where all students can learn without discrimination.
Privacy
Students have the right to privacy regarding their educational records and personal information. The institution adheres to all applicable privacy laws and will not disclose student information to unauthorized parties without consent.
Grievance Procedures
Students have the right to fair and accessible grievance procedures when they believe their rights have been violated. The institution provides clear channels for addressing concerns and seeking resolution.
Harassment and Discrimination Policies
The institution maintains a zero-tolerance policy for harassment and discrimination. All members of our educational community are expected to contribute to an environment of mutual respect and understanding.
Anti-Discrimination Policies
Our institution prohibits discrimination in all forms. This includes but is not limited to discrimination based on race, ethnicity, national origin, religion, disability, gender, sexual orientation, or age. All students are entitled to equal opportunities and treatment in all aspects of their educational experience.
Reporting Processes
Students who experience or witness discrimination or harassment should report incidents promptly. Reports can be submitted to:
  • Student Affairs Office
  • Designated Academic Coordinator
  • School Administration
  • Confidential online reporting system
All reports are taken seriously and investigated thoroughly while protecting the privacy of all parties involved.
Students who violate anti-discrimination policies are subject to disciplinary action according to the procedures outlined in the Code of Conduct. The institution is committed to providing support resources for affected students and to addressing all incidents promptly and fairly.
Complaint & Appeal Procedures
Overview and Purpose
Our institution values transparent communication and fair resolution of student concerns. We recognize that disagreements or issues may arise during your educational journey, and we have established a structured process to address these matters efficiently and equitably. All students have the right to voice concerns without fear of retaliation or adverse consequences to their academic standing.
Resolution Process
Direct Resolution
The first step in addressing any concern is to attempt resolution directly with the involved party. Whether your issue relates to a grade, classroom policy, or interpersonal matter, begin by scheduling a private conversation with the instructor or staff member involved. Many misunderstandings can be resolved through open dialogue at this stage. Document this conversation, including the date, participants, and outcomes.
Academic Coordinator Review
If direct resolution proves unsuccessful, the next step is to submit a formal written complaint to the Academic Coordinator. Your submission should include a detailed account of the issue, documentation of your attempt at direct resolution, and your desired outcome. The Academic Coordinator will review your case within five business days and schedule a meeting to discuss possible solutions.
School Director Appeal
In situations where resolution cannot be achieved at the coordinator level, you may escalate your concern to the School Director. This escalation must be submitted in writing and include all previous documentation, correspondence, and a clear explanation of why prior resolution attempts were unsatisfactory. The Director serves as the final internal authority on student matters.
Documentation Requirements
For all formal complaints and appeals, proper documentation is essential. Your written submission should include:
  • Your full name, student ID, and current contact information
  • A clear, factual description of the issue without emotional language
  • Dates, times, and locations relevant to the concern
  • Names of any witnesses or other involved parties
  • Copies of any relevant assignments, emails, or other materials
  • Documentation of previous resolution attempts
  • Your specific desired outcome or resolution
All submissions must be in English. If necessary, translation assistance can be requested from the International Student Office, though this may extend the response timeline.
Processing Timeline
The school is committed to reviewing all properly submitted complaints within five business days, though complex issues may require additional time for thorough investigation. Students will receive acknowledgment of receipt and regular updates during the resolution process.
Special Circumstances
Remember that this process is designed for legitimate academic and administrative concerns. Matters relating to harassment, discrimination, or safety should be immediately reported to the School Director and may involve different protocols as outlined in our safety policies.
Health Insurance Information
Antares Metrowest strongly recommends all international students maintain health insurance or medical membership while in the U.S.
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1. Traditional Student Insurance Plans
Nationwide coverage ideal for students who:
  • Travel across the U.S.
  • Need visa-compliant insurance
  • Want comprehensive medical protection
2
2. Local Membership Plan – VIP Walk-In Clinic
Affordable local healthcare with no deductible. Features Portuguese/Spanish-speaking staff and direct access to Orlando services.
Benefits:
  • Unlimited doctor visits
  • Included lab tests and exams
  • Multilingual staff (Portuguese, Spanish, English)
  • No copay or deductibles
  • Immediate care access
Cost: $59/month
Clinic Info:
  • 📍 12139 S. Apopka Vineland Rd, Orlando, FL 32836
  • 📞 (407) 730-9911
  • ✉️ info@vipwalkinclinic.com
💡 Good for local primary care but not a substitute for travel/emergency insurance.
🏥 Nearby Healthcare Providers
  • Centra Care – Sand Lake | (407) 857-9393 | Website
  • Orlando Health Urgent Care | (321) 842-5000
  • Emergency: Call 911 or visit AdventHealth Orlando or Orlando Health ER.
Tuition and Refund Policy
Understanding the financial obligations and policies of your educational program is essential for proper planning and avoiding unexpected complications. Our tuition and refund policies are designed to be transparent while complying with regulations governing international student programs.
Payment Due Dates
All tuition payments are due on the 1st day of each month, regardless of weekends or holidays. Students are responsible for ensuring timely payment even when the due date falls on a non-business day. A $25 late fee is automatically applied to accounts with outstanding balances after the due date. This fee is non-negotiable and must be paid along with the outstanding tuition balance.
Accepted Payment Methods
We offer two payment methods: Zelle and credit card. Students may save their credit card information for recurring monthly payments or set up recurring payments through Zelle. Please note that any payment made using a third-party account (business account or another person's account) will not be counted as paid unless the student notifies the school about the payment in advance with the necessary identifying information.
Refund Eligibility and Limitations
Attendance and Force Majeure Exceptions
It is important to note that refunds are not issued for classes missed due to absence, regardless of the reason. Additionally, the school does not provide refunds for program interruptions caused by natural disasters, weather events, or other circumstances beyond the institution's control.
Refund Request Process
All refund requests must be submitted in writing using the official Refund Request Form available from the Bursar's Office or on the student portal. Verbal requests or emails without the proper form will not be processed. The form must include the student's full name, ID number, program details, and specific reason for the refund request.
Processing Timeline
Approved refunds are typically processed within 14 business days after approval. Refunds will be issued using the original payment method when possible. For payments made via credit card, refunds will be credited back to the same card. For Zelle payments, a refund will be issued to the same account used for payment.
Special Circumstances
Students facing extreme hardship such as serious medical conditions or family emergencies may petition for exceptions to the standard refund policy. Such requests require substantial documentation and are reviewed by a committee on a case-by-case basis.
Impact on International Student Status
International students should be aware that changes in enrollment status, including those resulting from refunds, may affect visa status. Consult with the International Student Office before requesting any refund that might reduce your course load below full-time status.
Dress Code Policy
Our institution maintains a dress code that balances personal expression with professional standards appropriate for an academic environment. All students are expected to present themselves in attire that demonstrates respect for the educational setting and cultural sensitivities of our diverse community.
General Appearance Standards
The fundamental expectation is that all clothing be clean, in good repair, and appropriate for an educational environment. Personal hygiene must be maintained to community standards, including regular bathing and use of appropriate personal care products.
Unacceptable Attire
  • Clothing with offensive language, graphics, or symbols
  • Attire promoting alcohol, drugs, or illegal activities
  • Excessively revealing clothing (including visible undergarments)
  • Pajamas, swimwear, or sleepwear
  • Going barefoot (shoes required at all times in all campus areas)
Enforcement and Violations
The school administration reserves the right to determine if particular attire violates these standards. Students found in violation may be asked to change or, if necessary, be denied entry to class until the issue is resolved. Persistent dress code violations will be addressed through the standard disciplinary process.
Cultural Considerations
While we recognize and respect cultural differences in dress, all students should strive to meet these basic standards while in the school environment. If you have questions about specific cultural attire, please consult with the International Student Office for guidance.
Vacation Policy
As an F-1 visa holder, your ability to take vacation periods while maintaining valid immigration status follows specific regulations. Understanding these policies will help you plan appropriate breaks while remaining compliant with both school and government requirements.
Eligibility Period
Eligibility for vacation periods begins after completing 2 full terms (6 months) of continuous enrollment. This requirement ensures that students establish a consistent academic record before taking extended breaks.
Request Procedure
All vacation requests must be submitted at least 7 days in advance using the official Vacation Request Form available through the International Student Office or student portal.
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Vacation Duration Options
  • 1 session (1 month)
  • 2 sessions (2 months)
  • Full term (3 months)
2
Eligibility Requirements
  • Good academic standing (75%+ attendance)
  • Current on all financial obligations
  • No ongoing disciplinary issues
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Maximum Allowance
Students may take up to 3 months of vacation per calendar year, regardless of how it is distributed.
Approval Process
Vacation approvals are communicated exclusively via email. If you do not receive an approval email, your request is considered not approved. Never assume a vacation request has been granted without written confirmation.
Immigration Status
During approved vacations, your SEVIS record remains active, allowing you to maintain legal status while not attending classes.
Frequently Asked Questions
Find answers to common questions about policies and procedures at Antares Metrowest.
How can I pay for tuition?
You will receive a monthly invoice via email between the 21st and 26th of each month. Payment is due within 7 days of receipt. A late fee of $25 will be applied after the due date. For any payment-related questions, please contact finances.metrowest@gmail.com.
Accepted Payment Methods
We offer two convenient payment options:
  • Zelle: finances.metrowest@gmail.com
  • Credit card (payment link provided on your invoice)
Students may save credit card information for recurring monthly payments or set up automatic payments through Zelle.
Please note that payments made using third-party accounts (business accounts or another person's account) will not be processed unless you notify the school in advance with the necessary identifying information.
It is your responsibility to contact the school if you do not receive your invoice before the due date. Not receiving an invoice does not exempt you from meeting payment deadlines.
What are the school attendance and homework expectations?
Antares Metrowest requires all F-1 students to maintain a minimum monthly attendance of 75% to comply with SEVP regulations and academic standards. This requirement applies as follows:
  • 4-day schedule (Monday–Thursday): Maximum of 4 absences per month
  • 2-day schedule: Maximum of 2 absences per month
Key Attendance Policies:
  • Attendance is recorded weekly in the school system.
  • Three tardies equal one unexcused absence.
  • Students arriving more than 30 minutes late or leaving more than 30 minutes early may be marked tardy.
  • Students must notify the school of any health or transportation issues; however, instructors will record attendance based on actual class presence.
  • Students with monthly attendance below 75% will be placed on probation and may face expulsion if attendance does not improve.
Students must attend orientation and the first week of class; absence without prior notification may result in disciplinary action.
What about books and materials?
A physical textbook is required by the first day of each level. Please purchase your textbook directly from our front desk (approximate cost: $35).
You will need one book per level, meaning you will purchase a new textbook each time you advance to the next level.
How do I transfer out?
To transfer to another institution, you must provide at least 14 days' notice before the next session start date. Students must complete at least one term (3 months) at Antares Metrowest before transferring, except in exceptional circumstances. If you wish to transfer before completing your first 3 months, please note that the remaining balance for the full term will be charged as a fee. Once these requirements are met, we can process your transfer within 72 hours. To initiate a transfer, apply to your new school and submit their acceptance letter and transfer form to us. Please note that we cannot process transfers for students with outstanding financial obligations.
How many levels does the program have?
Our program consists of 8 levels, from fundamentals to academic proficiency. Each level spans 3 months (3 sessions). Students may repeat the same level twice and may fail a maximum of 3 levels total before facing expulsion from the program.
How do I request vacation time?
Students must submit vacation requests at least seven days before the desired vacation session begins. After completing two full terms (six months of continuous enrollment), students become eligible for their first annual vacation. Students who begin at the start of a term must complete two full terms; those who start mid-term must complete two full terms from their enrollment date.
To qualify for vacation time, students must:
  • Be in good financial standing with the school
  • Not be on academic probation
  • Study for at least 2 terms before the first vacation time
Vacation options include one session (1 month), two sessions (2 months), or a complete term (3 months). We recommend taking an entire term to avoid interruptions that could lead to level failure.
Upon approval, you will receive notification of your vacation start date and required return date, which will always be the first day of a new session.
How can I extend my I-20?
We automatically process one-year extensions as your end date approaches, unless:
  • You have graduated from our program
  • You specifically request that we do not extend
  • You fail to maintain attendance and tuition payments
If you require a different extension length or need it processed earlier, please contact us to discuss options. For advance extension requests, please complete the student request form.
How should I complete my studies?
If you plan to finish your studies, please inform us of your reason and your intended last day of classes. Be aware that if we terminate your SEVIS record before you complete your program, you must leave the United States within 15 days, unless you have an approved change of status. If you are in the process of changing your status, verify that your records can be terminated before approval to avoid complications with your application.
What do I need to obtain a Driver's License?
You will need a letter of waiver from our school to begin the process. Follow these steps:
  1. Take our school's letter to your nearest Social Security office
  1. Request a "Letter of Waiver" for obtaining a driver's license
  1. Schedule an appointment at the DMV and bring the waiver letter
  1. Bring additional required documents: passport, I-20, previous driver's licenses, I-94, proof of address, etc.
Important resources:
Be prepared to take both a written test and a driving test.
Student Portal
All students must use the Teach N Go student portal to access attendance records, assignments, grades, documents (including I-20), and announcements from the school and teachers. Creating your account promptly is essential for your academic success.
You will receive an email from Teach N Go with instructions to create your account and download the mobile application.
Important Note: All requests must be made using the Virtual Desk: https://antaresmetrowest.com/